Privacy Policy

X2CUSTOMS (“we”, “us”) respects your privacy. This policy explains what we collect, why, and how we handle it, in line with the Australian Privacy Principles.

What we collect

Orders: your name, email, shipping address and order details. Payments are processed by Stripe — we never see or store your card number. Crew membership: your rider handle, email (never published) and chosen state chapter; sign-in uses one-time email links, so we never hold a password for you. Community posts: your handle, optional suburb and Instagram handle, and the photo or video you upload.

How we use it

To make and ship your order, send you proofs and tracking, answer your messages, and — if you post to the Crew — display your ride with credit on our site and socials with your permission. If you've asked for a discount code we'll email it to you. We don't sell your data, ever.

Community content and young riders

Community posts are checked by a real person before publishing. We only publish first names or handles and general locations, never full names or addresses. Riders under 16 need a parent or guardian to submit on their behalf. You can ask for any post to be removed at any time by emailing hello@x2customs.com — we'll take it down promptly.

Storage and third parties

Data is stored with Supabase (database and media, hosted in Sydney) and processed by Stripe (payments), Vercel (hosting) and Resend (email). Each has its own privacy policy and safeguards.

Your rights

You can ask what we hold about you, ask us to correct it, or ask us to delete it — email hello@x2customs.com. If you have a complaint we'll do our best to fix it, and you can also contact the Office of the Australian Information Commissioner (oaic.gov.au).